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Features that make PaceKB better than the rest

Every decision we make is aligned with what our customers want, ensuring that PaceKB is suitable for your business.

No credit card required

The most customizable Knowledge Base

WYSIWYG Editor

WYSIWYG Editor

Unlimited Category Levels

Unlimited Category Levels

Multiple Categories Per Article

Multiple Categories Per Article

Tags To Sort Articles

Tags To Sort Articles

Multiple Revisions

Multiple Revisions

Copy And Paste Editor

Copy And Paste Editor

Custom Sorting

Custom Sorting

Draft Articles

Draft Articles

SEO Friendly

SEO Friendly

Custom Branding

Custom Branding

Site Analytics

Site Analytics

Improves Quick

Improves Quick

WYSIWYG Editor

WYSIWYG Editor

The PaceKB Article Editor provides many options to format your article exactly the way you want it, including adding images, code blocks, headings, and more.

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White-Label Settings

You can customize most aspects of your website by using our pre-defined white label settings. This includes changing the Knowledge Base logo and adjusting your color palette to fit your brand.

Full Branding Control

Full Branding Control

You have free, full access to customize your Knowledge Base with your business branding, ensuring that the synchronization between your website and Knowledge Base is seamless and unnoticeable.

Customizable Results

Customizable Results

You can change the way articles and categories are ordered by choosing from one of our many supported options, making it easier to find and organize your content.

Use Your Own Domain

Use Your Own Domain

We allow each user to use their own domain or subdomain, ensuring that your Knowledge Base remains professional for your end users.

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HTML & CSS Controls

Are you interested in even more advanced customization? With the Professional plan, you can use the PaceKB HTML and CSS editor to have complete control over the look of your website.

All Features

Unlimited Category Levels Icon

Unlimited Category Levels

At PaceKB, we don't cap the depth of categories, allowing you to create as many levels of categories as you need for more complex knowledge bases.

Multiple Categories Per Article Icon

Multiple Categories Per Article

With PaceKB, you can add articles to multiple categories if they are applicable to more than one place. This feature enhances the visibility of your articles, making it easier for users to find the information they need.

Tags To Sort Articles Icon

Tags To Sort Articles

If you need further organization beyond just categories, you can create tags with PaceKB to more clearly organize your content. These tags are also included in your meta tags for SEO purposes.

SEO Friendly Icon

SEO Friendly

Every aspect of PaceKB is designed with SEO in mind, from customizable URLs to the necessary meta tags that enable search engines to easily index your website.

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Public Contribution

Allow members of the public to contribute content to your Knowledge Base, providing a platform for users to share their knowledge. With this feature, users can submit articles, which can be reviewed and approved by the appropriate moderation team before being published.

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Article Moderation

Define a list of contributors who must approve any updates to articles before they are published. This feature ensures that articles are thoroughly reviewed and approved by the appropriate team members, helping to maintain accuracy and consistency in the Knowledge Base content.

Article Comments Icon
Plus

Article Comments

Allow users of your Knowledge Base to leave comments on articles, providing valuable feedback and promoting engagement. This feature encourages communication and collaboration between users and can help to improve the overall quality and relevance of the content.

Internal & External Knowledge Base Icon
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Internal & External Knowledge Base

Create separate Knowledge Bases for internal and external audiences, allowing for the storage and sharing of private internal knowledge as well as public-facing knowledge for customers. With this feature, you can maintain separate information channels for different audiences, ensuring the right information is available to the right people.

Free Expert Help Icon

Free Expert Help

Receive round-the-clock support for setting up and configuring your Knowledge Base. This service is provided by Knowledge Base experts who can assist with any questions or issues.

Advanced Analytics Icon

Advanced Analytics

We offer a list of site analytics that you can use to identify areas where your Knowledge Base is performing well and where it can be improved.

Support Average First Response Icon

Average First Response

2 Minutes
Support Customer Satisfaction Icon

Customer Satisfaction

99%
Support Average Support Rating Icon

Average Support Rating

5 Star Rating
Support Suggestions Implemented Icon

Suggestions Implemented

90%

Knowledge Base Analytics

Knowledge Base Software analytics available to access from your PaceKB Dashboard

Category

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Articles
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Article Count

Article Count

View a count of all articles created within a period specified

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All Article Views

All Article Views

Total count of views for all articles within a period specified

VisualCSV
Most Viewed Articles

Most Viewed Articles

List of the most viewed articles within a period specified

VisualCSV
Newest Articles

Newest Articles

Most recently added articles to your Knowledge Base

VisualCSV

Start Free and Scale as You Go

Starting with PaceKB has never been easier. With our free plan, you can get started with all the essentials and scale up as your business grows. Enjoy a streamlined setup process, article creation for up to 25 articles, quick and relevant updates, and technical support without hidden costs or contractual obligations.

  • No credit card required
  • Free forever, no strings attached
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