Features that make PaceKB better than the rest
Every decision we make is aligned with what our customers want, ensuring that PaceKB is suitable for your business.
No credit card required
The most customizable Knowledge Base
WYSIWYG Editor
Unlimited Category Levels
Multiple Categories Per Article
Tags To Sort Articles
Multiple Revisions
Copy And Paste Editor
Custom Sorting
Draft Articles
SEO Friendly
Custom Branding
Site Analytics
Improves Quick
WYSIWYG Editor
The PaceKB Article Editor provides many options to format your article exactly the way you want it, including adding images, code blocks, headings, and more.
View In ActionWhite-Label Settings
You can customize most aspects of your website by using our pre-defined white label settings. This includes changing the Knowledge Base logo and adjusting your color palette to fit your brand.
Full Branding Control
You have free, full access to customize your Knowledge Base with your business branding, ensuring that the synchronization between your website and Knowledge Base is seamless and unnoticeable.
Customizable Results
You can change the way articles and categories are ordered by choosing from one of our many supported options, making it easier to find and organize your content.
Use Your Own Domain
We allow each user to use their own domain or subdomain, ensuring that your Knowledge Base remains professional for your end users.
HTML & CSS Controls
Are you interested in even more advanced customization? With the Professional plan, you can use the PaceKB HTML and CSS editor to have complete control over the look of your website.
All Features
Unlimited Category Levels
At PaceKB, we don't cap the depth of categories, allowing you to create as many levels of categories as you need for more complex knowledge bases.
Multiple Categories Per Article
With PaceKB, you can add articles to multiple categories if they are applicable to more than one place. This feature enhances the visibility of your articles, making it easier for users to find the information they need.
Tags To Sort Articles
If you need further organization beyond just categories, you can create tags with PaceKB to more clearly organize your content. These tags are also included in your meta tags for SEO purposes.
SEO Friendly
Every aspect of PaceKB is designed with SEO in mind, from customizable URLs to the necessary meta tags that enable search engines to easily index your website.
Public Contribution
Allow members of the public to contribute content to your Knowledge Base, providing a platform for users to share their knowledge. With this feature, users can submit articles, which can be reviewed and approved by the appropriate moderation team before being published.
Article Moderation
Define a list of contributors who must approve any updates to articles before they are published. This feature ensures that articles are thoroughly reviewed and approved by the appropriate team members, helping to maintain accuracy and consistency in the Knowledge Base content.
Article Comments
Allow users of your Knowledge Base to leave comments on articles, providing valuable feedback and promoting engagement. This feature encourages communication and collaboration between users and can help to improve the overall quality and relevance of the content.
Internal & External Knowledge Base
Create separate Knowledge Bases for internal and external audiences, allowing for the storage and sharing of private internal knowledge as well as public-facing knowledge for customers. With this feature, you can maintain separate information channels for different audiences, ensuring the right information is available to the right people.
Free Expert Help
Receive round-the-clock support for setting up and configuring your Knowledge Base. This service is provided by Knowledge Base experts who can assist with any questions or issues.
Advanced Analytics
We offer a list of site analytics that you can use to identify areas where your Knowledge Base is performing well and where it can be improved.
Average First Response
2 Minutes
Customer Satisfaction
99%
Average Support Rating
5 Star Rating
Suggestions Implemented
90%
Knowledge Base Analytics
Knowledge Base Software analytics available to access from your PaceKB Dashboard
Article Count
View a count of all articles created within a period specified
All Article Views
Total count of views for all articles within a period specified
Most Viewed Articles
List of the most viewed articles within a period specified
Newest Articles
Most recently added articles to your Knowledge Base
Start Free and Scale as You Go
Starting with PaceKB has never been easier. With our free plan, you can get started with all the essentials and scale up as your business grows. Enjoy a streamlined setup process, article creation for up to 25 articles, quick and relevant updates, and technical support without hidden costs or contractual obligations.
- No credit card required
- Free forever, no strings attached
