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Suggestions on how to build a strong Knowledge Base that propels your business, and reduces your average support time by over 50%

Top 5 Knowledge Base Providers in 2023
18 October 2023

Top 5 Knowledge Base Providers in 2023

Discover the best Knowledge Base providers in 2023. Explore top solutions for information management.

Ben Jenkins

Ben Jenkins

Knowledge Base Software Can Increase Your Businesses Productivity by 50%: Here’s How
15 October 2023

Knowledge Base Software Can Increase Your Businesses Productivity by 50%: Here’s How

Discover how Knowledge Base Software boosts productivity by 50%. Unlock the potential for business success!

Ben Jenkins

Ben Jenkins

How to Develop Emergency Response Procedures
11 October 2023

How to Develop Emergency Response Procedures

Emergencies can strike at any time, and having a well-developed and effective emergency response plan in place is crucial for the safety and well-being of individuals and organizations.

Ben Jenkins

Ben Jenkins

Top 7 Knowledge Base Tools
8 October 2023

Top 7 Knowledge Base Tools

Improve your Knowledge Base by making use of our Top 7 Tools for your Knowledge Base.

Ben Jenkins

Ben Jenkins

PaceKB Referral Program
4 October 2023

PaceKB Referral Program

The PaceKB Referral program is a great way to earn fast money in 2023!

Ben Jenkins

Ben Jenkins

The Importance of Mobile Optimization for Knowledge Bases
1 October 2023

The Importance of Mobile Optimization for Knowledge Bases

Discover why Mobile Optimisation is crucial for Knowledge Bases. Learn how to engage your audience effectively on smartphones.

Ben Jenkins

Ben Jenkins

Trends in Knowledge Base Software for 2023
27 September 2023

Trends in Knowledge Base Software for 2023

Explore the cutting-edge trends shaping Knowledge Base Software in 2023.

Ben Jenkins

Ben Jenkins

User-Generated Content Is A Game Changer for Your Knowledge Base
23 September 2023

User-Generated Content Is A Game Changer for Your Knowledge Base

Discover how User-Generated Content revolutionizes Knowledge Bases. Harness the power of collaboration!

Ben Jenkins

Ben Jenkins

5 Common Knowledge Base Mistakes to Avoid
20 September 2023

5 Common Knowledge Base Mistakes to Avoid

Discover the top 5 Knowledge Base mistakes to steer clear of! Unlock the power of efficient information management.

Ben Jenkins

Ben Jenkins

Building a Knowledge Base Designed for Employee Training and Onboarding
17 September 2023

Building a Knowledge Base Designed for Employee Training and Onboarding

Unlocking Seamless Onboarding: Craft a Knowledge Base Tailored to Empower Your Team

Ben Jenkins

Ben Jenkins

Top 10 Mistakes to Avoid When Developing SOPs for Your Business
13 September 2023

Top 10 Mistakes to Avoid When Developing SOPs for Your Business

Discover the essential do’s and don’ts for crafting effective SOPs in our latest blog post. Avoid these top 10 mistakes!

Ben Jenkins

Ben Jenkins

10 Knowledge Base Examples That Do It Perfectly
10 September 2023

10 Knowledge Base Examples That Do It Perfectly

Discover 10 flawless knowledge base examples! Learn how top brands create user-friendly, informative resources to boost customer support.

Ben Jenkins

Ben Jenkins

How Standard Operating Procedures Can Boost Productivity and Results
6 September 2023

How Standard Operating Procedures Can Boost Productivity and Results

Discover the power of Standard Operating Procedures (SOPs) in elevating productivity and achieving remarkable results in this insightful blog post.

Ben Jenkins

Ben Jenkins

Benefits of Localizing Content in Your Knowledge Base
3 September 2023

Benefits of Localizing Content in Your Knowledge Base

Discover why localizing your knowledge base content is crucial for global success. Improve user experience and reach a wider audience.

Ben Jenkins

Ben Jenkins

The Evolution of Knowledge Base Software
30 August 2023

The Evolution of Knowledge Base Software

Explore the journey of Knowledge Base Software, from its roots to modern solutions. Enhance your understanding today!

Ben Jenkins

Ben Jenkins

The Role of Backlinks in a Knowledge Base
26 August 2023

The Role of Backlinks in a Knowledge Base

Discover the significance of backlinks in enhancing your knowledge base. Learn how these connections boost credibility and improve information flow. Explore the power of backlinks!

Ben Jenkins

Ben Jenkins

The Role of Artificial Intelligence in a Knowledge Base in 2023
22 August 2023

The Role of Artificial Intelligence in a Knowledge Base in 2023

In 2023, AI redefines knowledge bases, transforming information into proactive insights.

Ben Jenkins

Ben Jenkins

Introduction to User Manual Software
20 August 2023

Introduction to User Manual Software

User manuals play a crucial role in enhancing the user experience and ensuring smooth product usage.

Ben Jenkins

Ben Jenkins

Best Practices for Organising and Categorising Content in a Knowledge Base
15 August 2023

Best Practices for Organising and Categorising Content in a Knowledge Base

Unlock efficiency and enhance user experience! Discover top strategies to streamline your knowledge base organisation.

Ben Jenkins

Ben Jenkins

The Role of a Knowledge Base in Improving Customer Support and Satisfaction
13 August 2023

The Role of a Knowledge Base in Improving Customer Support and Satisfaction

Discover how a robust knowledge base transforms customer support, elevating satisfaction through quick, accurate solutions.

Ben Jenkins

Ben Jenkins

Guide to using Online Documentation Software
9 August 2023

Guide to using Online Documentation Software

Master efficient online documentation with our comprehensive guide. Streamline your process and boost collaboration. Unlock the potential today!

Ben Jenkins

Ben Jenkins

The Importance of User-Friendly Interfaces in Knowledge Base Software
6 August 2023

The Importance of User-Friendly Interfaces in Knowledge Base Software

In today’s digital world, where information is abundant and readily accessible, Knowledge Base software plays a crucial role in helping businesses and organisations effectively manage and share knowledge with their users.

Ben Jenkins

Ben Jenkins

Taking Advantage of Social Media for Knowledge Base Growth
2 August 2023

Taking Advantage of Social Media for Knowledge Base Growth

Social media platforms play a crucial role in knowledge base growth by facilitating knowledge sharing and collaboration.

Ben Jenkins

Ben Jenkins

Optimizing your Knowledge Base for SEO
30 July 2023

Optimizing your Knowledge Base for SEO

Learn how to optimize your Knowledge Base for SEO and improve search engine rankings in this comprehensive guide. Drive more organic traffic to your content!

Ben Jenkins

Ben Jenkins

The Complete Guide to Onboarding Software
27 July 2023

The Complete Guide to Onboarding Software

In today’s fast-paced business environment, organizations understand the critical importance of effective onboarding processes to ensure the success and retention of new employees.

Ben Jenkins

Ben Jenkins

Introduction to Standard Operating Procedures (SOPs)
22 July 2023

Introduction to Standard Operating Procedures (SOPs)

Standard Operating Procedures, commonly known as SOPs, are detailed step-by-step instructions that outline the recommended processes, tasks, and activities required to carry out specific operations within an organisation.

Ben Jenkins

Ben Jenkins

The Power of Internal Linking in Your Knowledge Base
19 July 2023

The Power of Internal Linking in Your Knowledge Base

Internal linking is a crucial aspect of creating a well-structured and user-friendly knowledge base. Find out more in this post!

Ben Jenkins

Ben Jenkins

Why a Knowledge Base is essential for remote working teams
16 July 2023

Why a Knowledge Base is essential for remote working teams

Remote working teams heavily rely on effective communication and collaboration to ensure smooth workflows and achieve shared goals. A Knowledge Base serves as a centralised hub where team members can access and contribute to a wealth of information.

Ben Jenkins

Ben Jenkins

The ultimate guide to Knowledge Base software
12 July 2023

The ultimate guide to Knowledge Base software

In today’s fast-paced and information-driven world, organisations of all sizes are constantly seeking effective ways to manage and share knowledge.

Ben Jenkins

Ben Jenkins

How to create engaging and shareable content in your Knowledge Base
9 July 2023

How to create engaging and shareable content in your Knowledge Base

In today’s digital age, where information is readily accessible, having a well-structured and engaging knowledge base is essential for businesses to provide valuable support and assistance to their customers.

Ben Jenkins

Ben Jenkins

Measuring Success: Key Metrics of Success in Your Knowledge Base
2 July 2023

Measuring Success: Key Metrics of Success in Your Knowledge Base

Tracking metrics in a knowledge base is crucial for several reasons. Firstly, it helps businesses evaluate the effectiveness and performance of their support resources.

Ben Jenkins

Ben Jenkins

The Future of Knowledge Base Software: Emerging Trends and Technologies
25 June 2023

The Future of Knowledge Base Software: Emerging Trends and Technologies

The future of knowledge base software is driven by emerging technologies such as AI, ML, NLP, and multimedia support, enabling personalized, intelligent, and visually engaging knowledge-sharing experiences.

Ben Jenkins

Ben Jenkins

Top 10 benefits of implementing a Knowledge Base
18 June 2023

Top 10 benefits of implementing a Knowledge Base

Unlock customer satisfaction, cost savings, and growth potential. Dive into the top 10 benefits of a knowledge base.

Ben Jenkins

Ben Jenkins

Support tickets are unacceptable in 2023
11 June 2023

Support tickets are unacceptable in 2023

Enhance customer experiences: Harness the potential of a live chat and a knowledge base for satisfaction, relationships, and growth.

Ben Jenkins

Ben Jenkins

How to build a Knowledge Base using ChatGPT
4 June 2023

How to build a Knowledge Base using ChatGPT

ChatGPT can help build a Knowledge Base without taking up much time. Here are 7 ways you can make use of ChatGPT with your Knowledge Base.

Ben Jenkins

Ben Jenkins

The future of PaceKB – v2 Dashboard
29 May 2023

The future of PaceKB – v2 Dashboard

Behind the scenes we’ve been working on the future of the PaceKB Dashboard. Today we’re ready to showcase it to you.

Ben Jenkins

Ben Jenkins

How to start a Knowledge Base in 5 simple steps
22 May 2023

How to start a Knowledge Base in 5 simple steps

Starting a Knowledge Base is easy, and can be done in literally 30 minutes. Learn everything you need to know here.

Ben Jenkins

Ben Jenkins

Unleashing Rapid Product Growth: Maintaining Quality and Reliability
14 May 2023

Unleashing Rapid Product Growth: Maintaining Quality and Reliability

Building and scaling an industry-leading product is hard, and we manage to do this well. Find out how in this article.

Ben Jenkins

Ben Jenkins

10 Tips For Creating A Knowledge Base
4 May 2023

10 Tips For Creating A Knowledge Base

Creating a Knowledge Base is a great way to enhance your support workflow, however when done wrong it can cost you big time.

Ben Jenkins

Ben Jenkins

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