Our Blog
Suggestions on how to build a strong Knowledge Base that propels your business, and reduces your average support time by over 50%

18 October 2023
Top 5 Knowledge Base Providers in 2023
Discover the best Knowledge Base providers in 2023. Explore top solutions for information management.
Ben Jenkins

15 October 2023
Knowledge Base Software Can Increase Your Businesses Productivity by 50%: Here’s How
Discover how Knowledge Base Software boosts productivity by 50%. Unlock the potential for business success!
Ben Jenkins

11 October 2023
How to Develop Emergency Response Procedures
Emergencies can strike at any time, and having a well-developed and effective emergency response plan in place is crucial for the safety and well-being of individuals and organizations.
Ben Jenkins

8 October 2023
Top 7 Knowledge Base Tools
Improve your Knowledge Base by making use of our Top 7 Tools for your Knowledge Base.
Ben Jenkins

4 October 2023
PaceKB Referral Program
The PaceKB Referral program is a great way to earn fast money in 2023!
Ben Jenkins

1 October 2023
The Importance of Mobile Optimization for Knowledge Bases
Discover why Mobile Optimisation is crucial for Knowledge Bases. Learn how to engage your audience effectively on smartphones.
Ben Jenkins

27 September 2023
Trends in Knowledge Base Software for 2023
Explore the cutting-edge trends shaping Knowledge Base Software in 2023.
Ben Jenkins

23 September 2023
User-Generated Content Is A Game Changer for Your Knowledge Base
Discover how User-Generated Content revolutionizes Knowledge Bases. Harness the power of collaboration!
Ben Jenkins

20 September 2023
5 Common Knowledge Base Mistakes to Avoid
Discover the top 5 Knowledge Base mistakes to steer clear of! Unlock the power of efficient information management.
Ben Jenkins

17 September 2023
Building a Knowledge Base Designed for Employee Training and Onboarding
Unlocking Seamless Onboarding: Craft a Knowledge Base Tailored to Empower Your Team
Ben Jenkins

13 September 2023
Top 10 Mistakes to Avoid When Developing SOPs for Your Business
Discover the essential do’s and don’ts for crafting effective SOPs in our latest blog post. Avoid these top 10 mistakes!
Ben Jenkins

10 September 2023
10 Knowledge Base Examples That Do It Perfectly
Discover 10 flawless knowledge base examples! Learn how top brands create user-friendly, informative resources to boost customer support.
Ben Jenkins

6 September 2023
How Standard Operating Procedures Can Boost Productivity and Results
Discover the power of Standard Operating Procedures (SOPs) in elevating productivity and achieving remarkable results in this insightful blog post.
Ben Jenkins

3 September 2023
Benefits of Localizing Content in Your Knowledge Base
Discover why localizing your knowledge base content is crucial for global success. Improve user experience and reach a wider audience.
Ben Jenkins

30 August 2023
The Evolution of Knowledge Base Software
Explore the journey of Knowledge Base Software, from its roots to modern solutions. Enhance your understanding today!
Ben Jenkins

26 August 2023
The Role of Backlinks in a Knowledge Base
Discover the significance of backlinks in enhancing your knowledge base. Learn how these connections boost credibility and improve information flow. Explore the power of backlinks!
Ben Jenkins

22 August 2023
The Role of Artificial Intelligence in a Knowledge Base in 2023
In 2023, AI redefines knowledge bases, transforming information into proactive insights.
Ben Jenkins

20 August 2023
Introduction to User Manual Software
User manuals play a crucial role in enhancing the user experience and ensuring smooth product usage.
Ben Jenkins

15 August 2023
Best Practices for Organising and Categorising Content in a Knowledge Base
Unlock efficiency and enhance user experience! Discover top strategies to streamline your knowledge base organisation.
Ben Jenkins

13 August 2023
The Role of a Knowledge Base in Improving Customer Support and Satisfaction
Discover how a robust knowledge base transforms customer support, elevating satisfaction through quick, accurate solutions.
Ben Jenkins

9 August 2023
Guide to using Online Documentation Software
Master efficient online documentation with our comprehensive guide. Streamline your process and boost collaboration. Unlock the potential today!
Ben Jenkins

6 August 2023
The Importance of User-Friendly Interfaces in Knowledge Base Software
In today’s digital world, where information is abundant and readily accessible, Knowledge Base software plays a crucial role in helping businesses and organisations effectively manage and share knowledge with their users.
Ben Jenkins

2 August 2023
Taking Advantage of Social Media for Knowledge Base Growth
Social media platforms play a crucial role in knowledge base growth by facilitating knowledge sharing and collaboration.
Ben Jenkins

30 July 2023
Optimizing your Knowledge Base for SEO
Learn how to optimize your Knowledge Base for SEO and improve search engine rankings in this comprehensive guide. Drive more organic traffic to your content!
Ben Jenkins

27 July 2023
The Complete Guide to Onboarding Software
In today’s fast-paced business environment, organizations understand the critical importance of effective onboarding processes to ensure the success and retention of new employees.
Ben Jenkins

22 July 2023
Introduction to Standard Operating Procedures (SOPs)
Standard Operating Procedures, commonly known as SOPs, are detailed step-by-step instructions that outline the recommended processes, tasks, and activities required to carry out specific operations within an organisation.
Ben Jenkins

19 July 2023
The Power of Internal Linking in Your Knowledge Base
Internal linking is a crucial aspect of creating a well-structured and user-friendly knowledge base. Find out more in this post!
Ben Jenkins

16 July 2023
Why a Knowledge Base is essential for remote working teams
Remote working teams heavily rely on effective communication and collaboration to ensure smooth workflows and achieve shared goals. A Knowledge Base serves as a centralised hub where team members can access and contribute to a wealth of information.
Ben Jenkins

12 July 2023
The ultimate guide to Knowledge Base software
In today’s fast-paced and information-driven world, organisations of all sizes are constantly seeking effective ways to manage and share knowledge.
Ben Jenkins

9 July 2023
How to create engaging and shareable content in your Knowledge Base
In today’s digital age, where information is readily accessible, having a well-structured and engaging knowledge base is essential for businesses to provide valuable support and assistance to their customers.
Ben Jenkins

2 July 2023
Measuring Success: Key Metrics of Success in Your Knowledge Base
Tracking metrics in a knowledge base is crucial for several reasons. Firstly, it helps businesses evaluate the effectiveness and performance of their support resources.
Ben Jenkins

25 June 2023
The Future of Knowledge Base Software: Emerging Trends and Technologies
The future of knowledge base software is driven by emerging technologies such as AI, ML, NLP, and multimedia support, enabling personalized, intelligent, and visually engaging knowledge-sharing experiences.
Ben Jenkins

18 June 2023
Top 10 benefits of implementing a Knowledge Base
Unlock customer satisfaction, cost savings, and growth potential. Dive into the top 10 benefits of a knowledge base.
Ben Jenkins

11 June 2023
Support tickets are unacceptable in 2023
Enhance customer experiences: Harness the potential of a live chat and a knowledge base for satisfaction, relationships, and growth.
Ben Jenkins

4 June 2023
How to build a Knowledge Base using ChatGPT
ChatGPT can help build a Knowledge Base without taking up much time. Here are 7 ways you can make use of ChatGPT with your Knowledge Base.
Ben Jenkins

29 May 2023
The future of PaceKB – v2 Dashboard
Behind the scenes we’ve been working on the future of the PaceKB Dashboard. Today we’re ready to showcase it to you.
Ben Jenkins

22 May 2023
How to start a Knowledge Base in 5 simple steps
Starting a Knowledge Base is easy, and can be done in literally 30 minutes. Learn everything you need to know here.
Ben Jenkins

14 May 2023
Unleashing Rapid Product Growth: Maintaining Quality and Reliability
Building and scaling an industry-leading product is hard, and we manage to do this well. Find out how in this article.
Ben Jenkins

4 May 2023
10 Tips For Creating A Knowledge Base
Creating a Knowledge Base is a great way to enhance your support workflow, however when done wrong it can cost you big time.
Ben Jenkins
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