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Top 5 Knowledge Base Providers in 2023

Top 5 Knowledge Base Providers in 2023

Ben Jenkins

Ben Jenkins

18 October 2023

In the dynamic realm of information management, staying ahead of the curve is essential, and that’s precisely why you’ve landed here today. Welcome to our latest blog post, Top 5 Knowledge Base Providers in 2023. Whether you’re a seasoned professional in the field or a young, curious mind eager to explore the world of knowledge management, you’re in for an insightful ride. We, at PaceKB, understand the importance of offering innovative and efficient solutions, and we’re here to guide you through the landscape of knowledge base providers, all while adding a modern twist to keep the younger audience engaged. So, fasten your seatbelts and get ready to discover the trailblazers in the knowledge base industry for 2023!

PaceKB

PaceKB (www.pacekb.com) is new to the knowledge base industry however, that has not stopped them from pushing out more features in the last month than most others release in a year. Built from the ground up in 2022, PaceKB was developed with one principal in mind: Speed. Speed includes the pace of development, the speed of accessing and finding information and the speed of innovating. Two examples of this are:

  • PaceKB has one of the fastest page load speeds across knowledge base providers due to the powerful infrastructure behind it.
  • PaceKB re-invented the wheel with the announcement of the AI Chatbot launching in late October, allowing users to find instant personalised answers to their questions.

Pricing

PaceKB offers four plans:

  1. Free – Covers all the basics of your Knowledge Base for $0.00
  2. Plus – Grants higher limits, more customisation and more integrations for $49.99/mo
  3. Professional – Grants top-tier management tools, unlimited limits, collaboration with other users, private and protected articles and more – $169.99/mo
  4. Enterprise – For self-hosted enterprise solutions – Price is on a quote basis.

You can view these plans here: https://www.pacekb.com/pricing

Confluence

Confluence, owned by Atlassian gives your team a centralised repository of information with their knowledge base offering. With a primary focus on internal team knowledge sharing, confluence makes it easy to create and share documents with users in your organization.

Whilst Confluence lacks in some areas such as the lack of customisation for a public knowledge base, it thrives at team collaboration and hooks perfectly into Jira.

Pricing

  • Free – Basic internal knowledge base support – $0.00
  • Standard – Increased user limit and file storage – $6.05/mo PER user
  • Premium – Unlimited storage, analytics and better support – $11.55/mo PER user
  • Enterprise – Multiple sites, enterprise support – Starting from $107,500 per year

Stack Overflow for Teams

Stack Overflow for Teams is great, particularly for software development teams who might already be familiar with the Stack Overflow format. Similar to Confluence, it comes with less customisation than other options such as PaceKB.

Stack Overflow for Teams pricing is based on a per-user system which can be a disadvantage if you want to give mass access to many users in your organisation that won’t necessarily contribute to your knowledge base.

Pricing

  • Free – Searchable Knowledge Base – $0.00
  • Basic – SSO Support, Up to 250 teammates – $7.70/mo PER user
  • Business – Long-form knowledge, usage metrics and priority support – $15.40/mo PER user
  • Enterprise – Unlimited teams, API support – Pricing on quote

Zoho Desk

Zoho Desk offers a wide range of features for your knowledge base. It also comes with many integrations, especially across other Zoho apps. They also allow for some customisation such as custom subdomains.

Some cons reported about Zoho Desk include the user Interface not being the easiest to use and support tiers being a paid add-on.

Pricing

  • Standard – Essential support features – £16/mo PER user
  • Professional – Collaboration and automation – £28/mo PER user
  • Enterprise – Advanced AI and customisation – £40/mo PER user

Helpjuice

Helpjuice offers many benefits such as direct access to alter the customisation of your knowledge base, SSO support, Integrations and more.

Some of the disadvantages reported by users include: Exporting analytics harder than other alternatives, a difficult sales process and the admin UI being difficult to use.

Pricing

  • Starter – All Features, 4 Users – $120/mo
  • Run-Up – All Features, 16 Users – $200/mo
  • Premium Limited – All Features, 60 Users, Auto Translation – $289/mo
  • Premium Unlimited – All Features, Unlimited Users – $499/mo

Conclusion

We hope this post has helped you compare the top knowledge base software available to purchase. Let us know by sharing this post if you think we’ve missed a great option and we will look at including it in our 2024 comparison!